If for any reason you wish to obtain a refund you may return your item(s) to us within 28 days of receiving your order. Please complete the returns chart in full, which accompanied your order, and enclose this with your parcel to the returns address provided on the returns form. Please note we do not accept exchanges.
Once received, a return may take up to 10 working days to be processed.
If you have not heard from our returns team within 10 working days of your parcel being delivered, please email: email@example.com.
Please ensure you keep proof of postage or tracking number- we will need this if there are issues with your return.
Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message).
Kindly note, once a refund has been completed it may take up to 10-14 days to appear in your bank account.
We will only offer a refund for clothing if the garment/s is/are unused, unwashed, in perfect resalable condition with the INAYAH Swing Tag(s) still attached. We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.
We are not responsible for any items that are returned to us by mistake.
We cannot accept returns of earrings or jewellery sets which include earrings. This is for hygiene reasons and doesn’t affect your statutory rights.
Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.
INTERNATIONAL ORDERS – REFUND REQUESTS
If for any reason you wish to obtain a refund you may return your item(s) to us within 28 days of receiving your order. Please complete the returns process online here https://web.global-e.com/returns/portal/mZ7l to generate your returns label. The returns level is pre-paid, and the cost of the return shipping will be deducted from your refund.
Please note we do not accept exchanges.
If you require a replacement returns form please contact us and we will send a new form to you via email.
Please return your item(s) to us within 28 days after receiving your order, please contact us before sending a faulty item back to us.
INAYAH will reimburse the return shipping costs for returning damaged goods (only), once a return has been authorised.
For UK customers, we will only cover the cost of a Royal Mail 2nd Class Recorded Delivery (maximum £4.99).
For International Customers, INAYAH will only reimburse the return shipping fee for the pre-paid Economy service, offered via our Returns service, up to the value of the initial shipping fee. If the total credit due, exceeds the amount initially paid by the customer, a voucher code will be issued.